Privacy Policy
Jasni Dionkar ("we", "us", "our") respects your privacy. This Privacy Policy explains what personal data we collect when you visit our website or use our Services, how we use it, the lawful bases we rely on, how long we keep it and what rights you have. It is written to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Data controller
Jasni Dionkar is the controller of the personal data described in this policy. Our address is Park Row 25, LS1 5AT Leeds, United Kingdom. You can contact us at [email protected] or +44 20 7946 9994 for any privacy-related question.
2. Information we collect
Depending on how you interact with us, we may collect the following categories of data:
- Identity and contact data, such as your name, email address or telephone number, when you voluntarily provide them;
- Technical data, such as IP address, browser type, device identifiers, approximate location derived from IP, and pages visited;
- Usage data, such as how you navigate the site, time spent on pages and interactions with calculators or informational tools;
- Communications data, such as the content of correspondence you send to us.
We do not intentionally collect special category data. Please do not send us sensitive information unless we specifically request it.
3. How we use your data
We use personal data to operate and improve the Services, respond to enquiries, maintain security, analyse aggregated site performance and meet legal obligations. Where we rely on consent, for example for certain non-essential cookies, you may withdraw it at any time.
4. Lawful bases
- Performance of a contract or steps at your request before entering into one;
- Compliance with a legal obligation;
- Our legitimate interests in running, securing and improving the Services, balanced against your rights;
- Your consent, where required by law.
5. Cookies and similar technologies
We use cookies and similar technologies to keep the site functioning, remember preferences and understand usage. Further details, including how to manage your choices, are set out in our Cookie Policy. Essential cookies do not require consent; other categories are only set in line with your preferences.
6. Sharing your data
We do not sell personal data. We may share it with trusted service providers who process data on our behalf, such as hosting, analytics and communications providers, under written agreements requiring appropriate safeguards. We may also disclose data where required by law, by a court order or to protect the rights and safety of users.
7. International transfers
Some of our providers may be located outside the United Kingdom. Where personal data is transferred internationally, we ensure appropriate safeguards are in place, such as UK-approved standard contractual clauses or an adequacy regulation.
8. Retention
We keep personal data only for as long as necessary for the purposes described above. Enquiry correspondence is typically retained for up to two years, technical logs for a shorter period, and records we must keep for legal or accounting reasons for the period the law requires.
9. Security
We apply technical and organisational measures designed to protect personal data against unauthorised access, loss, alteration or disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please notify us promptly if you suspect a security issue.
Note for users: We will never ask you for your private keys, seed phrases or account passwords by email or telephone. Any such request should be treated as fraudulent and reported to us.
10. Your rights
Under UK data protection law you have the right to:
- access the personal data we hold about you;
- request correction of inaccurate or incomplete data;
- request erasure in certain circumstances;
- restrict or object to certain processing;
- request data portability where applicable;
- withdraw consent at any time where processing is based on consent.
To exercise these rights, contact us using the details above. We will respond within one month, as required by law, and may ask you to verify your identity first.
11. Complaints
If you have concerns about how we handle your data, please contact us first so that we can try to resolve them. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
12. Children
The Services are not directed at individuals under 18, and we do not knowingly collect personal data from them. If you believe a minor has provided us with data, please contact us so that we can delete it.
13. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page with an updated "last updated" date.